The following message comes from the 28th Medical Group at Ellsworth Air Force Base. Thanks to the Ellsworth Retiree Affairs Office for passing it along:
As we get closer to the holidays, the 28th Medical Group would like to encourage our beneficiaries to take steps early for filling/refilling their prescriptions prior to the holidays. During the holiday season, beginning around 20 December until around 4 January, the 28th Medical Group will have minimal staffing and there will be additional days the Medical Group will be closed for Christmas and New Year’s. For these reasons, we want to emphasize patients be proactive in getting prescription fills/refills early. This will allow patients to be best prepared for the season by obtaining their necessary medications while avoiding a potential increase in pharmacy wait times.
Tips to avoid long Pharmacy wait times ahead of the holiday season:
Please contact the pharmacy staff at 605-385-6700 if you have any questions.
- Patients can call in refills using the Automated Refill Line up to 3 weeks early for a 90-day prescription.
- Call Medical Group Appt Line at 605-385-6700, select option 2 for Pharmacy, then option 1 for the Automated Refill Service.
- Avoid Pharmacy peak hours of business which are usually from 1100 – 1400 (longer than normal wait times)
- Refills are typically a 48-hour service